Refund policy

Merchandise Refund Policy
Returns
Items may be returned within [30] days of the original purchase date.
To be eligible for a return, merchandise must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items
The following items are not eligible for return or refund:
1. Final sale or clearance items
2. Gift cards
3. Customized or personalized merchandise
4. Items showing signs of wear, damage, or alteration
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within [5–10] business days.
Original shipping charges are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).

Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at maksim@lakesideanimation.com before sending your return.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [7] days of delivery with photos of the issue. We’ll make it right as quickly as possible.
Contact Us
For questions about returns or refunds, reach out to us at:
maksim@lakesideanimation.com